Shipping & Return Policies:
Depending on the item(s) you purchase on www.eternalglyphics.com and the
location to which the item will be delivered, different shipping
methods are available.
Your total shipping charges will be automatically calculated during checkout prior to the completion of your order.
Most items will be shipped to the 48 contiguous United States via Standard Ground service. You can expect your order to arrive within 3-10 business days after leaving our studio. Business days are Monday - Friday, excluding federal holidays within the United States.
If you have a deadline, please discuss this with us BEFORE purchase, as we cannot guarantee we will have your item done and at your door in your requested time frame.
Most items are made to order and because of this there may slight variances in your piece. Please understand we may have other orders ahead of yours.
Everything is handmade in Woodstock, New York, so please allow 10
business days prior to shipment, in some cases production may take up to
15 business days, however is not typical.
If you are unhappy with your item we will exchange it within 2 (two) weeks of delivery date. Absolutely NO refunds. Exchanges will be given when we recieve the item in good conditions WITH a valid tacking number. We cannot refund shipping prices.
Can't find the information you need? Contact us.